Burns Rental Co

1. Who we are

Burns Rental Co is an event rental company. This policy explains how we handle information collected when you contact us through Facebook Messenger or Instagram Direct.

2. Information we collect

When you message us through Facebook or Instagram, we may receive:

• Your name as it appears on your Facebook or Instagram profile
• Your messages and any information you share in the conversation
• Your Facebook Page-Scoped ID (a unique identifier assigned by Meta)

We do not collect passwords, payment information, or any data beyond what you voluntarily share in the conversation.

3. How we use your information

We use the information you share to:

• Respond to your rental inquiries
• Prepare and send rental quotes
• Follow up on bookings and orders

We do not sell, share, or rent your personal information to third parties. We do not use it for advertising.

4. Message handling

Incoming messages are routed into our staff inbox so our team can respond, prepare quotes, and keep conversation history with your rental record. We do not automatically send your conversation content to a third-party AI provider.

5. Data retention

We retain conversation records for as long as necessary to fulfill your rental order and comply with applicable legal requirements. You may request deletion of your data at any time by contacting us.

6. Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Opt out of future communications at any time

7. Contact us

Questions about this policy? Reach us at burnsrentalco@gmail.com.

Referrals, cookies and website analytics

We run a referral program. If you arrive through a referral link, a referral code, or a QR code from an event we supplied, we record that so the person who referred you gets credit for it. Here is exactly what that involves.

• A first-party cookie. When you follow a referral link we set a cookie on our own site recording which referral it was. It is read only by us, it is not shared with advertisers, and it expires by itself.
• A random visitor ID. So we can tell roughly how many people followed a referral link and how many went on to book, we store a random identifier. It is generated by us at random. It is not derived from your device, your browser fingerprint, or anything about you.
• Referral links and codes. Customers have their own referral link and code, and events we supply may have a QR code. These identify the referrer — not you.

What we do not do. We do not fingerprint your device, and we do not build a marketing profile from your IP address. Referral attribution does not need either of those, so we do not collect them for it.

Your own referral activity — how many people you referred and what credit you have earned — is visible to you in your customer portal. It does not show you the names or contact details of anyone else.

How the credit itself works is set out in the Burns Credit & Referral Program Terms.